BPM -- The Next Wave in Business Process Improvement
Gartner says: "Evidence is pouring in that BPM
is delivering cost benefits, increasing value, and enabling differentiation." So do organizations from GE to the Marine Corps

What is Business Process Management (BPM) -
An Overview
BPM is a fundamental shift in the way that business will be conducted in the future. It is a capability that is being adopted by the largest and most astute organizations in the world and one that is fast becoming the primary driver of efficiency gains, service improvements, revenue growth, and bottom-line improvements. BPM offers companies a way to achieve significant competitive advantage by:

• Integrating people, IT systems, and rules into business processes - providing a holistic view of a process and removing stovepipes across departments and systems
  
• Empowering business analysts to document processes and IT users to rapidly develop process based applications
  
• Enforcing best practices and improving quality through automation and collaboration
  
• Capturing performance metrics and enabling detailed measurements of process performance for continuous process improvement

Think of BPM as the Great Enabler
The management discipline of implementing, operating, managing, and optimizing business processes is not new. However, emerging innovations in software technology are enabling business leaders to manage them in a way they could not have imagined just a few short years ago.

Business Process Management Software (BPMS) enables organizations to automate, execute, and monitor business processes from beginning to end with total transparency. BPMS integrates key technologies such as portals, document management, content management, workflow, and business analytics in a unique way that allows it to effectively orchestrate human-to-human, human-to-system, and system-to-system interactions.

The Next Generation of Enterprise Applications
BPM is the cornerstone of the next generation of enterprise applications. It will become as common as ERP and CRM. It will deliver on the same promises and benefits of moving organizations to common processes, but with some very significant differences:

• BPM will lead an organization to common processes through a technology that can adapt to the unique configuration of its business rather than requiring that its business adapt to the unique configuration of the technology. (How many horror stories have you heard or maybe even lived through? Now, those days are over.)
  
• BPM will allow for the optimization of business processes through monitoring, simulation, and easy modification of executable process models. An organization will have the flexibility to quickly and inexpensively modify their "systematized" processes
  
• BPM will provide a means to orchestrate the interactions between people and systems and between one system and another system (including CRM and ERP)

The results of focused BPMS implementations are beginning to roll in. Business processes implemented in this new technology are allowing organizations to achieve significant improvement in a number of areas, including:

Insource is taking its years of experience in making business process improvements through technology application and is partnering with Appian Corporation a world-class provider of enterprise BPMS technology. Together, we are offering services that will assist our clients in making the shift to BPM-enabling technology platforms that allow them to achieve improved bottom-line results and significant competitive advantage. These services include: